Complaints Procedure

At BestCompetition.co.uk, we aim to deliver a fair, transparent and enjoyable experience for all participants. If something hasn’t gone quite right, we’re committed to resolving your concerns quickly, professionally and with care.

1. How to Make a Complaint

You can submit a complaint to us through any of the following channels:

  • Email: support@bestcompetition.co.uk
  • Contact form: via the “Contact Us” page on our website

When submitting a complaint, please include:

  • Your full name
  • Your email address
  • Details of the issue
  • Any relevant order numbers or entry references

2. Our Response Time

We acknowledge all complaints within 48 hours. A full investigation and detailed response will typically be provided within 3–5 business days.

More complex issues may take longer, but we will always keep you informed.

3. How We Handle Complaints

Our review process involves the following steps:

  1. Confirm receipt of your complaint.
  2. Review the details, including any relevant order, entry or draw information.
  3. Conduct an internal investigation with the appropriate team.
  4. Provide a clear explanation of the findings and any proposed resolution.

We always aim for a fair outcome and will provide supporting information where appropriate.

4. Possible Outcomes

Depending on the nature of your complaint, outcomes may include:

  • Clarification or explanation of draw processes
  • Correction of any errors relating to entries or orders
  • Refunds where applicable and justified
  • Internal improvements to our systems or processes

5. Escalation

If you are not satisfied with the initial resolution, you may request an escalation. Your case will then be reviewed by a senior member of the team who was not involved in the first investigation.

Escalated reviews typically take 5–10 business days.

6. External Dispute Resolution

If you remain dissatisfied after our internal escalation, you may seek independent guidance from a consumer protection organisation or follow any statutory options available to you under UK law.

7. Continual Improvement

All complaints are logged and reviewed regularly to help us improve our service, enhance fairness, and ensure full compliance with our Terms & Conditions.

8. Contact

You can reach our support team at:

Email: support@bestcompetition.co.uk

Thank you for helping us improve BestCompetition.co.uk.